[Transport and breakage problems]
Our products are fragile, we have many years of experience in package and shipments, we are committed to zero breakage. Please let us know in the first place through Trademanager, Email or Telephone regarding to some breakage caused in transport, and send us the “clear broken products photos” to us within 24 hours, we will arrange the free replacement parts to you immediately! Thank you for your understanding and support!
Our products are mostly hand-blown, hand-molded, not like the large amount of inexpensive artificial glass products which are blowned or molded by machine in the current market, they are crafts in its true sense so they deserve your collection. Some products may exist such as size, weight, shape and color difference compared with the pictures, and may also have some bubbles, color spot and block strip because of the air when producing, but the quality are strictly controled within the range of international standard quality glass. You are recommended to quit our products if you are pursuing the perfect one. Sorry for the inconvenience!
Both buyers and sellers like the win-win outcomes although shopping online is virtual, it is your heartfelt interest and hobbies make us carry on till today and accumulated more experience so as to serve our customers better. Your help and support is an indispensable parts to our progress. Our original intention is to share beauty with more of you and make all our efforts to offer you more excellent quality and reasonable price crafts. Every comments are hard-won in the store, we all know every bean has its black, please feel free to communicate with us if you are not satisfied with our crafts or others, it is a great help for us to improve and we will also do our best to provide you good after-sale service. Please do not unhesitatingly leave us bad comment!
Unconditional return goods: Please contact with the customer service for detailed before you decide to buy because the crafts belong to fragile products. Returns should be arrive to us intact but the shipping cost should be paid on your side. Regardless of our workers’ efforts in packing and shipping, there are also risk and expense exist in the processing of return. Please choose and buy the crafts carefully in order to avoid secondary risks and costs.
Thanks very much for your kindly understanding and cooperation!
Wish you a happy shopping!
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|